No one could have predicted what the year 2020 would bring – upheaval in our lives overall and major impacts to health care in this country. In this first-ever #WTFix Virtual Patient Panel, we will meet with a group of consumers to discuss a variety of topics, including all that’s going on in health care today as COVID-19 changes access to care, as well as experiences with health care providers and health insurance companies. Our moderator, Alison Greco, will explore the topic of Social Determinants of Health (SDOH), asking panelists to share their experiences with disparities based on socioeconomic status, neighborhood, race, education, employment and other factors that continue to impact the well-being of the U.S. population. This conversation will be a unique look into the past and current experiences of patients, so health plans can actively work to improve for the future.

During the interactive panel discussion, attendees will:

  • Get honest feedback from patients about their health plan, their providers and the health care system overall
  • Gain insight on how Social Determinants of Health personally impact people
  • Hear ideas for making health care better
Alison Greco, PsyD

Director of Product, UX, and Research
HealthSparq

As a passionate advocate, I use our customers' voices to influence strategy and tactics, transforming our organization to deliver responsive, personal and meaningful customer experiences across all touch points. Using a variety of research methods, I guide my team to truly understand and appreciate our customers' needs. My doctorate in psychology and organizational behavior and background in usability provides a unique lens to translate research insights into business outcomes, deftly influencing policies, programs, communication, and leaders' perspectives. The voice of the customer and continuous feedback programs I built are turning our organization toward an outside-in, customer-first culture.

August 11; 10-11 a.m. PT/1-2 p.m. ET
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